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Join the CTI team

We are looking to expand our team with people who are dedicated to innovation, product excellence, and client success.

Why work at CTI?

Equal opportunities

We are committed to the principle of equal opportunities, diversity and plurality.

International environment

We are a team of people with different language skills, cultural, religious and national backgrounds.

Flexible working model

Work-life balance matters to us. We offer our employees a hybrid work model with flexibility in work schedules.

Friendly environment

Aside the pleasant working atmosphere, we are also child and pet friendly.

Development opportunities

We encourage our employees to continuously evolve and grow professionally in the company.

Travel opportunities

We often travel abroad to visit clients and support international conferences.

Where can you find us?


We are hiring...

Client Services Department / Enginneer Department

Customer Service Associate

Job summary
The Client Support Associate provides customer-facing phone and email support for CTI products ensuring timely resolution and a high degree of customer satisfaction. The Client Support Associate will provide first-level support for less complex issues that can be resolved immediately, however, will also coordinate the escalation of more complex issues and track resolution back to the customer.

Job description
• The Client Support Associate will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
• Identify and escalate to management any patterns in support that could be a larger issue.
• Ensure that all support tasks are logged at the end of each day and that all customers are contacted within one business day of reporting an issue.
• Maintain ongoing tech support log, updating progress, tracking issue resolution and documenting results.
• Update knowledge base with process changes and recommended solutions.
• Develop an interpersonal relationship with their technical peers for the application they support and related applications in order to ensure improved collaboration and satisfaction in support.
• Work with other CTI groups, such as consultants and IT staff as appropriate to determine and resolve customer issues.
• Identify and report both software bugs and customer suggestions.
• Will obtain knowledge of commonly-used concepts, practices, and procedures within the abstract management and presentation management field.
• May be required to document customer configurations and process, as well as participate in ongoing departmental projects as directed by management.
• Train and orient other staff members as needed.
• Help Desk / Product Support – Provide first-level phone and email support for CTI products ensuring timely resolution to customer issues with a strong focus on customer service. Familiarize yourself with customer configuration options to support scheduled client activities, acting as an agent for the CTI customer providing high-quality customer service to the association customer base throughout various phases of the abstract management process.


• Ambitious and desire to help the organization to make a positive impact to help customers succeed
• Positive and customer-oriented
• Strong attention to detail skills are essential along with effective oral and written communication to internal and external audiences
• Above-average problem-solving, analytical, and listening skills.
• Ability to work independently and in a team environment; strong organizational and interpersonal skills with a customer service focus; ability to work well under pressure.
• Intermediate working knowledge of Microsoft applications, including Excel, Outlook, and Word as well as a variety of internet browsers.
• Familiarity with Web Technologies.
• Basic HTML skills
• Ability to learn and support new technologies.
• May require weekend and evening hour support coverage.
• Minimal travel required (less than 5%)

• Minimum of one-year help desk/customer support experience, preferably within a technology organization supporting web-hosted applications.
• Understanding of global association submission formats, industry standards, and guidelines, software validation concepts, and publishing best practices desirable.

Client Services Department / Enginneer Department

Associate Project Manager

Job summary
The Associate Project Manager assists the lead project manager on larger, more complex projects and manages smaller projects. The most important aspect of this position is providing superior customer service while ensuring projects are delivered on time and at the highest quality. The Associate Project Manager role provides the essential training and experience required to move into the role of Project Manager.

Job description
Quality Service
· Deliver to our clients the highest quality service
· Deliver great service to internal clients (coworkers)
· Ensure the products and services delivered are error-free
Project Management
· Assist Project Managers and Senior Project Managers on large and complex projects as assigned
· Lead smaller projects with support from more senior co-workers
· Maintains the project details within internal systems
· Continuously ensures the client is updated on project progress
Learning and Experience
· Continuously build project management and service skills
· Build a deep understanding of the products and services
· Increase knowledge related to the industry and the business of our clients
· Complete all available training and participate in ongoing training
Work as a Team
· Provide the same level of service to co-workers as our clients
· Seek opportunities to assist others when support is needed
· Ensure a backup is in place when you are not available
· Ask for help before a project is at risk
· Participate in open and honest communication

• Ambitious and desire to help the organization to make a positive impact to help customers succeed
• Demonstrated excellent customer service
• A minimum of one year providing technical support or in a technology-based role
• A high school graduate, a college graduate preferred
• Project management experience or education a plus

Reach out to us in the nearest office.


500 North Michigan Avenue,
Suite 800 Chicago, IL 60611, USA


Nußdorfer Strasse 20/22
1090 Vienna, Austria


1700 Cannon Road
Northfield, MN 55057, USA


1001 Broad Street, Suite 130
Johnstown, PA 15906, USA

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